Refund Policy

Effective September 2026

 

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If we fail to deliver a course with due care and skill, or it is not fit for the purpose we described, you are entitled to a remedy, which may include a repeat session or a refund. You are not automatically entitled to a refund if you simply change your mind, but we offer the options below.

 

IF WE CANCEL OR CHANGE A COURSE

If MedPro Training cancels or reschedules a course and the new date does not suit you, you can choose a full refund or a free transfer to another date.

 

IF YOU CANCEL

• 7 or more days before the course: full refund, or free transfer

• 3 to 6 days before the course: 50% refund, or free transfer

• Less than 3 days before the course, or you do not attend: no refund

You can send someone else in your place at no cost. Just tell us their name before the course starts.

 

RESCHEDULING

You can move your booking once, free of charge, if you tell us at least 3 days before the course. Your payment stays as a credit for 12 months.

 

ILLNESS AND EMERGENCIES

If you are unwell, injured or have a family emergency, contact us as soon as you can. We will transfer you to another date at no cost, or refund you, whatever the notice period. We may ask for a medical certificate or similar.

 

IF YOU DO NOT COMPLETE THE COURSE

To receive a certificate you must finish the online pre-work, supply your USI and be assessed as competent on the day. If you are not yet competent, we will offer you one further assessment attempt at no charge. Fees are not refunded for incomplete pre-work or a missing USI, but we will rebook you.

 

GROUP AND WORKPLACE BOOKINGS

Cancellation terms for onsite group training are set out in your quote. Unless your quote says otherwise, the same notice periods above apply to the whole booking, and participant names can be swapped at any time.

 

HOW TO REQUEST A REFUND

Email admin@medprotraining.com.au or call 0468 285 226 with your name, course and course date. We will reply within 2 business days. Approved refunds are paid to your original payment method within 10 business days. Duplicate or incorrect charges are refunded in full.

 

IF YOU ARE NOT HAPPY WITH OUR DECISION

Ask us to review it and a director will respond within 5 business days. You can also contact NSW Fair Trading on 13 32 20 or at fairtrading.nsw.gov.au. Nationally recognised training is delivered on behalf of Allens Training Pty Ltd, RTO 90909, and you may also raise a complaint with them.

 

MedPro Training Solutions, 40 Pindari Road, Peakhurst Heights NSW 2210