Refund Policy

Effective Date: May 2026

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Overview

MedPro Training Solutions is committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds are issued for course bookings.

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Refund Eligibility

Refunds are available based on when you cancel your course booking:

A. Full Refund (100%):

• Cancellations made 7 or more days before the scheduled course date

• Cancellations due to course cancellation by MedPro Training Solutions

• Payment errors or duplicate charges

B. Partial Refund (50%):

• Cancellations made 3 to 6 days before the scheduled course date

C. No Refund:

• Cancellations made within 3 days of the course start date

• No-shows (failure to attend without cancellation)

• Non-completion of mandatory course requirements

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How to Request a Refund

To request a refund, follow these steps:

1. Contact us in writing with your booking details:

   • Email: medpro.trainingsolutions@gmail.com

   • Include your course name, date, and booking reference

   • State your reason for cancellation

2. Provide the following information:

   • Your full name

   • Email address

   • Phone number

   • Original booking confirmation number

3. Processing timeframe:

   • Refund requests will be reviewed within 5 business days

   • Approved refunds will be processed within 10 business days

   • Refunds are issued to the original payment method

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Special Circumstances

A. Medical or Emergency Reasons:

• If you need to cancel due to medical emergency, illness, or bereavement, we may approve a refund or course rescheduling regardless of the cancellation timeframe

• Please provide supporting documentation when possible

• Contact us immediately to discuss options

B. Course Postponement:

• If you need to postpone your course to a future date, you may do so without penalty within 12 months

• No refund is required; your payment is credited to the new course date

C. Course Cancellation by MedPro Training:

• If we cancel a scheduled course, you will be offered:

  • A full refund, OR

  • Transfer to an alternative course date at no additional cost

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Non-Refundable Items

The following are non-refundable:

• Rush processing fees

• Administrative fees

• Materials or resources already provided

• Shipping or delivery charges (if applicable)

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Course Rescheduling

If you need to reschedule (rather than cancel) your course:

• Rescheduling is available at no additional cost

• Contact us at least 3 days before your scheduled course

• You will be accommodated on the next available course date

• If no suitable date is available within 12 months, a refund may be issued

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Disputed Charges

If you believe you were charged incorrectly:

1. Contact us immediately at admin@medprotraining.com.au

2. Provide your booking reference and payment receipt

3. We will investigate and resolve the issue within 10 business days

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Payment Issues

A. Failed Payments:

• If your payment fails, you will be notified by email

• Your course booking will not be confirmed until payment is successful

B. Duplicate Charges:

• If you are charged twice for the same course, contact us immediately

• Duplicate charges will be refunded within 5 business days

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Corporate/Group Bookings

For corporate or group training refunds:

• Special terms may apply

• Contact us directly to discuss refund options

• A separate agreement may be required

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Refund Processing

Timeline:

• Refund requests processed within 5 business days of approval

• Refunds issued within 10 business days to the original payment method

• Bank processing may take an additional 3-5 business days

Confirmation:

• You will receive an email confirmation when your refund is processed

• Check your original payment method within 10 business days

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Contact Us

For refund inquiries or to request a refund, please contact:

MedPro Training Solutions 📧 Email: medpro.trainingsolutions@gmail.com

📞 Phone: 0417 281 944 📍 Address: 40 Pindari Road, Peakhurst Heights NSW 2210

Business Hours:

• Monday to Friday: 9:00 AM - 5:00 PM (AEST)

• We aim to respond to all inquiries within 24 business hours

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Policy Changes

MedPro Training Solutions reserves the right to modify this Refund Policy at any time. Changes will be posted on our website and will apply to bookings made after the change date. Existing bookings will be honored under the policy in effect at the time of booking.

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Dispute Resolution

If you are dissatisfied with our refund decision, you may:

1. Request a review by contacting our management

2. Lodge a complaint with the Australian Consumer Law authorities

3. Seek mediation through appropriate dispute resolution services